Troubleshooting
Common messages and what to do.
"Resource name must be 'LyraShops'"
The folder was renamed. Rename it back to LyraShops (or LyraAdminShops).
"Config.Framework is "esx" but es_extended is not running"
Start es_extended before Lyra Shops, or set the right framework in both configs.
The admin panel says "You do not have permission"
- QB / QBox: give yourself the permission in
Config.AdminPermission(defaultadmin). - ESX: your group must be
adminorsuperadmin. - Or allow the ACE
commandfor your identifier.
"Illegal mix of collations" in the console
Your player_stores and players / users tables use different collations. The current version never compares those tables directly. If you still see it, update to the latest release.
Products don't show in the shop
- The item doesn't exist in your inventory's item list. Check the spelling in
Config.DefaultProductsorWholesale.Products. - The product is out of stock. Products with 0 stock are hidden.
Item images are missing
Check Config.ImagesDirectory for your inventory, and that a .png with the item's name exists there.
Employees show an avatar instead of a photo
MugShotBase64isn't running. Start it beforeLyraShops.- The player hasn't joined since they were hired. Their photo is taken the next time they log in or open the store.
The store safe doesn't open
Check that Config.Inventory matches your inventory: 'ox_inventory' or 'qb-inventory'. On an old event-based qb-inventory use 'qb-inventory-old'.
Wholesale says access denied
Only the owner and staff with WholesaleAccess can use wholesale. Make sure the player is hired in a store.
The crate can't be used
The item from Wholesale.BoxItemName isn't in your inventory's item list. See Wholesale.
The truck doesn't spawn
Set the truck point first: Store Management → Locations → Truck.
Last updated 28 Oct 2026 by Lyra